Frequently Asked Questions


  • Signing Up

    How do I sign up for Amazon Flex? How long will it take to hear back after I sign up? You can sign up at flex.amazon.com, and we'll reach out with more information based on demand in your area. Please note that response times may vary based on the current...

  • Informational Sessions

    What should I do if I make a mistake when filling out the eligibility survey? Unfortunately, you will only be able to take the survey once using the same survey link. If you make a mistake on the survey that marks you as ineligible to participate in Amazon Flex, you...

  • App Troubleshooting - Android

    How do I download the Android version of the app? Open your Android phone Type the link you received during the informational session into the web address bar (where you normally type “www….”) Check your notifications after hitting “enter” or “done” to submit the link Check your app folder once...

  • App Troubleshooting - iPhone

    Note: iPhone support for the Amazon Flex app is currently available to delivery partners in the Columbus region only. As our technical teams continue to develop the iOS version of the app, we may add iPhone support for additional regions in the coming months. We’ll send an update to delivery...

  • Account Setup

    Do I need to sign in to the Amazon Flex app with an Amazon account? If you already have an Amazon account, you can set up your Amazon Flex account using the same e-mail address, or, if you prefer, you can set up your Amazon Flex account with a different...

  • Account Management

    How do I update my password? You can change your password by going to Amazon.com and following the steps below: 1) Sign in to Amazon.com. 2) Click on ‘Your Account.’ 3) In the ‘Settings’ section, click on ‘Change Account Settings.’ 4) Click the ‘Edit’ button in the ‘Password’ section. 5)...

  • Background Checks

    How long will my background check take? Your background check will typically take about two to four business days, but might take longer. What should I do if I need to change the information in my background check application? Background checks are completed by a third party vendor, Accurate Background....

  • How to Schedule Delivery Blocks

    How are blocks assigned to delivery partners? Blocks are assigned based current availability of delivery partners and customer demand. How can I schedule delivery blocks ahead of time? Step 1: Open the Amazon Flex App and tap Main Menu and then Offers. Step 2: Review your available offers. Every Friday,...

  • What to expect on Day 1

    What do I need to wear? You are free to choose your attire while delivering with Amazon Flex. What kind of vehicle do I need? If you are delivering Prime Now packages, you can use any car that can safely and reliably transport Amazon packages to customers. If you are...

  • Earnings

    When will I be paid? You are paid on Wednesday for all deliveries made during the previous seven days (Wednesday – Tuesday). If you delivered Prime Now packages, tips earned on Monday and Tuesday will be available in the following week’s payment. How will I be paid? You will get...