Frequently Asked Questions


  • Informational Sessions

    What should I do if I make a mistake when filling out the eligibility survey? Unfortunately, you will only be able to take the survey once using the same survey link. If you make a mistake on the survey that marks you as ineligible to participate in Amazon Flex, you...

  • App Troubleshooting - Android

    How do I download the Android version of the app? Open your Android phone Type the link you received during the informational session into the web address bar (where you normally type “www….”) Check your notifications after hitting “enter” or “done” to submit the link Check your app folder once...

  • Background Checks

    How long will my background check take? Your background check will typically take about two to three weeks, but might take longer. What should I do if I need to change the information in my background check application? Background checks are completed by a third party vendor, Accurate Background. In...

  • Account Management

    Do I need to sign in to the Amazon Flex app with an Amazon account? If you already have an Amazon account, you can set up your Amazon Flex account using the same e-mail address, or, if you prefer, you can set up your Amazon Flex account with a different...

  • Scheduling

    How can I schedule delivery blocks in advance? Some blocks may be allocated to available delivery partners in advance. Start by setting your availability in the calendar section of the app. To update your availability, tap the ‘Update My Availability’ button on the Home screen or ‘Calendar’ in the menu....

  • Deliveries

    Is there a minimum number of deliveries that I need to make to remain eligible to deliver with Amazon Flex? You do not need to make a minimum number of deliveries to remain eligible to deliver with Amazon Flex. However, as indicated in the Terms of Service, please note that...

  • What to expect on Day 1

    What do I need to wear? You are free to choose your attire while delivering with Amazon Flex. What kind of vehicle do I need? If you are delivering Prime Now parcels, you can use any car that can safely and reliably transport parcels to customers. For Amazon.co.uk parcels, you...

  • Earnings

    How much will I make? Earnings estimates are based on delivering a number of packages across an estimated length of time (referred to as a block). We aim to ensure that the number of packages you are assigned to deliver within your block is realistic, taking into account congestion and...

  • Signing Up

    How do I sign up for Amazon Flex? How long will it take to hear back after I sign up? You can sign up at flex.amazon.co.uk, and we'll reach out with more information based on demand in your area. Please note that response times may vary based on the current...

  • Amazon Flex help

    Trouble downloading the App? For iOS, be sure to "trust" the Amazon Flex App, in your App settings. Also be sure to change your language to UK English and to select your timezone as UK. Trouble with the Background Check? Make sure the dates are in the format of DD/MM/YYYY....